![]() ![]() There’s isn’t even any “strain relief” at the point the cable enters the base unit, increasing the likelihood that the cable would eventually break internally too. Connecting it up and sitting the Roam on it, shows that the orange charging light does not come on (but it does if I plug a charging cable into the back of Roam). Yes I think it could be repaired but that will consume time, since the cable cannot be removed I can’t continuity test it either. This would be a good candidate for DIY repair. If the insulation was torn because of a sharp yank on the cord, the inner conductors could have been pulled off the the circuit board. Looking at the OP’s picture, I don’t see any breaks in the inner conductors, but the insulation looks like it was torn, not cut. I opened up the unit and could see how the wire was attached, soldered in and so on, sure I could have spent an hour or so replacing it myself but this is poor design plain and simple and if a company wants to argue that it is innovative then this kind of sloppiness undermines that. But that too has a non detachable cable and some years back a pet Parakeet took a liking to that cable and over time chomped it, breaking it. This is not confined to Sonos, there’s a very good keyboard (no longer produced but still stocked here and there) by Logitech, superb quite, illuminated and wired. The back of the Roam has a USB-C connector and there’s even a Sonos supplied cable for that so it is like an elephant in the room to have failed to include a USB-C connector on the pad itself. These are fair points and yes there is the charging block but I haven’t used that since I bought my Roam and all that can impact is the rate of charge which isn’t important to me, USB adapters that provide increased output power are ten a penny too, I have a bunch lying around. There’s also no reason to sell the charging pad and block together either that Sonos’ choice to sell it that way. And I certainly am not crazy about spending $50 on a charger. I certainly wouldn’t mind if the there was a plug.on it. And you avoid complaints about the port not being USB C or what have you. It also means that someone can’t use a cheaper wire that won’t charge as fast, which will be blamed on the Roam rather than the wire. If definitely a reason why the knockoff is bigger than Sonos version. Sure could be, but there is also the possibility that they wanted the smaller footprint of the charger by removing the plug. ![]() I get that the impression is that it was done so that can’t replace the cord or use your own and half to replace everything if anything is damaged. I think that helps explain the cost difference quite a bit.īut I get that the complaint is about the lack of detachable cord. Please note that the Sonos adapter comes with a 10W charging block, while the knockoff version does not and is only 7.5W. I thought this thread was going to be a complaint about the wire not being cut proof. So why not stop running with the herd? why not truly innovate and make it easy for customers to resolve such situations rather than screwing them over for a few tens of dollars like any and every option to bring in money is eagerly grasped, greed, sad really. This is a commercial decision, plain and simple and if Sonos cared about the customer experience or their reputation as a designer, “reinventing home audio” as they like to claim, they’d have done this, made it easy to replace a simple piece of wire. The wire is fixed, cannot be removed and so cannot be replaced, leaving the only option as buying a new base unit and paying 50+ dollars. So I have to ask, why does a purportedly high tech innovative company resort to trapping customers just to make a paltry few tens of bucks? The base unit could have had a detachable wire, perhaps a simple jack plug or other form of USB connector, but no: ![]() The wire was connected but cut partially and appeared that the conductors were not reached, looks like it should work still but seems not to. Yesterday I discovered that somehow a tool on my workbench had partially cut through the wire attached to my Sonos Roam wireless charger base unit. ![]()
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