From 4am till 8pm! We went to the secrets maroma beach today at 9am and we did not see anybody working on the bad situation. But the Secrets Akumal stuff at least takes care for the seaweed removal every second (on the public beach access!!) There are always 4 - 8 people that work just for removing the seaweed. Unfortunately we changed the secrets resort yesterday, because we wanted to have a private hotel beach, which was not provided secrets Akumal. It smells irony and toxic and it is literally very, very toxic. Disgusting beach seaweed situation in this resort!!! Mountains of seaweed lay on the beach. I know that a better crisis management might be expensive - but its much more expensive, when the. But the hotel could do much more efforts for removing the seaweed on their beach. We understand that the hotel is not capable of changing the main reasons of the massive seaweed. Its just about the seaweed mountains on the beach, that rot and spread toxic gas in the guests respiratory systems. They charge us ~520usd per night (in Akumal about 180usd less)įor 520usd you can expect a better crisis management for a situation like this. Its just not that important for their hotel management. I feel that the secrets maroma is not very interested to work hard for creating an acceptable, non toxic beach atmosphere for their guests. We went to the secrets maroma beach today at 9am and we did not see anybody working on the bad situation. There are always 4 - 8 people that work just for removing the seaweed. Unfortunately we changed the secrets resort yesterday, because we wanted to have a private hotel beach, which was not provided secrets Akumal.īut the Secrets Akumal stuff at least takes care for the seaweed removal every second (on the public beach access!!) Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.Disgusting beach seaweed situation in this resort!!! How quickly the seaweed returns throughout the day is unfortunately up to mother nature. Our staff is working as quickly as possible to remove this extra seaweed as the ocean delivers it to us. During spikes like the one we're experiencing now ocean currents naturally bring this seaweed to our shores where our resort staff works diligently from the early morning hours each day to remove what washes up to keep our beautiful beaches clean and accessible for guests to enjoy. This seaweed, called sargassum, floats free and provides a natural and essential habitat for many species of fish including endangered species. Currently, Mexico and parts of the Caribbean are experiencing higher than normal amounts of seaweed. Your comments are truly valuable for us, as this allows us to improve our service levels and product. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.ĭear Cheryl L Thank you for sharing your feedback through this mean. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. Hotels with Complimentary Breakfast in Playa Maroma.Hotels with Private Beach in Playa Maroma.Secrets Maroma Beach Riviera Cancun Pool.Secrets Maroma Beach Riviera Cancun Rooms.Secrets Maroma Beach Riviera Cancun Gym.Secrets Maroma Beach Riviera Cancun Features.Hotels near Secrets Maroma Beach Riviera Cancun.
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